Ordering a cosplay costume should be straightforward. Use this guide to choose the right item, confirm its options and understand what happens after checkout.
Step 1 — Choose your product
Browse Shop and open the product page that interests you. Read the entire description, including which costume pieces are included, material and care information, available sizes, color variations, additional options and production expectations. Props, boots, gloves, helmets or other accessories may be sold separately unless specifically listed as included.
Step 2 — Select your size and options
Use the product-specific size chart and our Size Guide. If the item offers custom measurements, follow How to Measure and enter the required details carefully. Optional upgrades may change the displayed total; review the final price before adding the item to your cart.
Step 3 — Review the cart
Confirm the exact product, quantity, size, custom notes and any accessories selected. Check the quoted production and shipping timelines if you have an event deadline. Delivery by a particular date is not guaranteed unless specifically agreed.
Step 4 — Enter complete delivery and billing information
Provide the recipient’s full name, postal address, city, state/province where applicable, postal code, country, a reachable email and any required delivery contact number. An incorrect address may delay delivery and cause carrier charges.
Step 5 — Check the total and pay
The checkout will show the payment methods enabled for your destination and order. Review the merchandise amount, options, delivery charges and any taxes collected by the website. Import duties or taxes not collected at checkout may be payable upon import, where applicable and properly disclosed. For details see Payment Methods and Shipping & Delivery.
Step 6 — Look for your order confirmation
After successful payment, check the order confirmation email and your My Account page if you created an account. Keep the order number for customer service. If the email has not arrived, check your spam folder and verify the checkout email address.
Step 7 — Production, dispatch and tracking
A processing status may mean your costume is being checked, cut, sewn or finished; it does not necessarily mean a parcel has been handed to a carrier. We provide dispatch details when available. See Track Your Order and Production & Processing Times.
Need to change something?
Contact us immediately if you entered the wrong address, selected the wrong size or need to modify a custom specification. Changes may no longer be possible once material has been cut or the parcel dispatched. See Order Changes & Cancellations.
Customer tip: If the order is for a convention or other fixed date, contact our support team before purchasing with your destination and event date to discuss whether the estimated schedule is suitable.