Production may begin after payment and measurement checks, so the sooner you tell us about a change, the easier it is to help. Please contact us with your order number and the requested change.
Changes before production
For standard sizes and unstarted orders, we will attempt to correct size, style, quantity or delivery information before manufacturing or dispatch. Changes are not guaranteed until acknowledged; changing the product or option price may require a new payment or refund. We do not charge without your approval.
Changes after cutting or assembly begins
Once a costume has been cut to a confirmed specification, changing a body measurement, design, material or option may require new work or materials. We will assess feasibility and explain any additional cost and time before proceeding. A request to change a postal address after dispatch may be outside our control and could involve a courier’s documented correction fee.
Standard-size products: initial seven-business-day cancellation period
For unshipped standard-size costumes, props, wigs and accessories, CosplayOra generally accepts a full cancellation and refund requested within seven business days after the order is placed. If the parcel has already been dispatched, the normal returns and statutory withdrawal procedures apply instead.
If a standard-size order is cancelled after seven business days, and only where consumer law permits, we may ask to retain a reasonable, demonstrable share of unrecoverable production costs, capped at 30% of the affected product price. The 30% is a ceiling rather than an automatic flat charge, and we will explain the proposed calculation. We do not apply this charge when the buyer exercises an overriding statutory withdrawal right or where it would otherwise be unlawful.
Personalized or tailor-made products: 48 hours
For an order genuinely cut or built to your individual measurements or expressly personal requirements, we generally allow a request to cancel within 48 hours of placing the order, before irreversible work. After that period, cancellation may be limited because the order’s unique pattern, materials or cutting may already be in progress, subject to the law that applies. We will consider reasonable requests case by case.
Selecting S, M, L or another standard chart size does not by itself convert an order into a custom-personalized contract.
EU and other mandatory consumer rights
Where EU distance-sale withdrawal rules apply, an eligible consumer can ordinarily withdraw before delivery or within 14 days after receiving the goods, without a fee or reason, apart from permitted statutory costs. Genuine goods made to a consumer’s specifications can be excepted. Our cancellation time frames never override these rights. The Refund and Returns Policy explains refunds, return postage and non-conformity rights in detail.
What happens if an order has shipped?
A dispatched parcel cannot ordinarily be intercepted and cancelled through a routine warehouse request. If you wish to withdraw from the purchase or return an eligible item, notify us and follow the appropriate returns process. Do not assume that refusing delivery avoids all carrier or return charges; the treatment depends on applicable rights and the cause of the return.
How to request a change
Send your order number, purchase email, the desired change and a concise reason if relevant. Requests affecting fit should include corrected measurements in cm. We will confirm whether the change can be made and any consequences for timing and cost.