You can check the progress of a CosplayOra order using your order number and the billing email address entered at checkout. If you have an account, you can also review your purchases under My Account.
Check your order status
What different statuses mean
- Pending payment / On hold: payment or an additional order review may still be outstanding.
- Processing: payment has normally been received and work may include measurement checks, material preparation, cutting, sewing, finishing and packing.
- Completed: the store has marked the WooCommerce order as completed. This status alone does not guarantee that the carrier has delivered the parcel.
- Cancelled / Refunded / Failed: the order has been changed or payment could not be completed; see the specific notification or contact us.
WooCommerce statuses may vary with payment and fulfillment integrations. The order tracking form reports order information, not continuous GPS parcel movement.
After your parcel ships
When shipping information is available, we send a dispatch notice with a courier and tracking number or link. A new tracking number may take time to show its first scan. Some international shipments receive a second local-carrier number after entering the destination country.
Can’t find your order?
Check that you used the billing email from checkout, not a different address. Look for your order confirmation in spam or promotions folders. If the form cannot find your order, contact us with your order number and transaction date, but never send your full card number or password.
For expected completion and shipping times, read Shipping & Delivery.